The Shadow
RICHMOND — Dominion Energy Virginia is expanding assistance to Virginia customers facing financial hardship from COVID-19, offering a payment plan and new direct assistance, while asking state regulators for an additional four-month extension of its “no disconnection” policy. Virginia’s disconnection policy is due to expire June 15.
Dominion is offering payment extensions. Starting June 15, the company will expand its long-term payment plans and offer customers up to 12 months to pay past due amounts, with no minimum down payment required.
Dominion is also increasing benefits through EnergyShare, its year-round assistance program for individuals and families facing financial hardship.
Effective June 1, the maximum benefit was increased to $1,200 for this year, up from $900.
For more information, call (866) 366-4357.
“We recognize the challenges that many are facing and want customers to know we are here to help, as we continue to navigate this pandemic together,” said Robert Blue, co-chief operating officer and executive vice president of Dominion Energy Virginia. “Our mission of supporting our customers and the communities they live in has never been more important.”
Dominion is reminding its customers it will never call and demand immediate payment or ask for payment on a pre-paid debit or gift card
The company is aware that scammers posing as Dominion representatives have become more common during COVID-19.
