The Shadow
EDINBURG — Shenandoah Telecommunications Co. has temporarily increase broadband internet data speeds and data allowances duruing COVID-19 crisis.
Shentel has increased the speed of every eligible small business and residential broadband data customer to a minimum tier of 50Mbps with a 750 GB (gigabyte) data allowance at no additional charge regardless of their current plan.
In addition, Shentel will waive all installation fees for new broadband data subscribers and increase data allowances by 250 GB for all customers whose current rate plan includes a monthly data allowance.
The changes will remain in effect through April 30 in response to an anticipated increase in data usage as a result of newly enacted work and study from home policies.
“We believe the decision to increase data speeds and allowances is a critical step to help our customers throughout our service area at this time of great uncertainty,” said President and CEO Christopher E. French.
“By temporarily increasing the speeds and data allowances at no additional charge for our customers, we hope we are making the situation surrounding COVID-19 a little easier to deal with when they may be forced to work from home, do school work or attend classes virtually,” French said.
Shentel has closed all its office facilities to the public, permitting only essential personnel, deliveries and shareholder services.
Retail locations remain open but all customers are encouraged to conduct business with Shentel online or over the phone.
