The Shadow
RICHMOND, Va. (VR) – As part of National Consumer Protection Week, Attorney General Jason Miyares today announced the top 10 consumer complaints received by his Office. By highlighting these complaints, the Attorney General hopes Virginians will be wary of any suspicious offers and actively report any consumer concern.
During 2024, the Attorney General’s Consumer Protection Section received and processed 6,836 consumer complaints. The top 10 complaint subjects were:
1. Automotive Sales
2. Internet Sales & Service
3. Credit, Loans & Debt Collection
4. Warranties & Rebates
5. Home Improvement, Service & Repair
6. Timeshares & Recreational Property
7. Automotive Service & Repair
8. Medical/Health Professions
9. Towing
10. Landlord/Tenant
The Attorney General’s Office serves as the central clearinghouse in Virginia for the receipt, evaluation, and referral of consumer complaints. It also operates a Consumer Protection Hotline.
Last year, the Office handled 19,658 calls from consumers needing assistance.
“My office’s Consumer Protection Section ensures that Virginia consumers are protected from bad actors who undermine the economy and exploit fellow Virginians,” said Attorney General Miyares. “Victims of scams or other fraudulent activity should feel confident knowing they can lean on us as a resource to see how we can help.”
In addition to serving as Virginia’s clearinghouse for consumer complaints, the Attorney General’s Consumer Protection Section also offers dispute resolution services to individual consumers and businesses to assist them in resolving consumer complaints. The Dispute Resolution Unit can serve as a neutral facilitator and point of contact between consumers and businesses as they voluntarily work toward a mutually agreeable outcome.
Last year, the Dispute Resolution Unit and the Section’s investigators resolved or closed 3,754 consumer complaints with consumers recovering $134,385.
To learn more about consumer complaints in Virginia, Attorney General Miyares encourages consumers to check out our Consumer Complaint Database.
Individuals can find the number of complaints filed against a specific business, whether the complaints are open or closed, a description of the complaint topic, the outcome of individual complaints, and other information. The database can be searched by company name, industry, or complaint topic among other categories. Searches also can be limited to geographic areas.
Virginians who have a question, concern, or complaint about a consumer matter should contact Attorney General Miyares’ Consumer Protection Section:
- By phone: (800) 552-9963
- By email: consumer@oag.state.va.us
- Online Complaint Form
- Online Contact Form
To read last year’s top 10 list, click here.
